Rocco Forte Hotels Wins Service Award
The Rocco Forte Collection this week won the Customer Service Award at the Fast Track 100 annual conference.
Fast Track is a research company that tracks Britain's most dynamic unquoted companies and entrepreneurs. Fast Track's four annual league tables, published in The Sunday Times, include one for the 100 companies with the highest sales growth over the last three years. The Rocco Forte Collection was named as one of those companies in the 2003 listing.
All the companies in the Fast Track league tables are considered for five annual awards, which are based on interviews with the top executives of the companies.
Commenting on The Rocco Forte Collection' Customer Service Award, Dr Hamish Stevenson, owner of Fast Track, said: 'We were impressed with the lengths that The Rocco Forte Collection went to ensure exceptional customer service, including using independent assessors, who judge individual hotels on over 2000 customer service criteria.'
Sir Rocco Forte, Chairman and Chief Executive of The Rocco Forte Collection, said: 'We are delighted to be recognised as a company with one of the best sales growth performances, even though the period being considered was one of the most difficult in the history of our industry. To be one of five Fast Track companies to win an award is an extra bonus. Ever since it was established, The Rocco Forte Collection has had an obsession with service delivery, and the systems that allow us to deliver the highest quality service consistently across our brand are the foundations on which our business has been built. I firmly believe that our success in this area has been one of the major influences behind the outstanding record of sales growth over the last three years.'
The The Rocco Forte Collection brand includes the Hotel de Russie in Rome, the Hotel Savoy in Florence, The Balmoral in Edinburgh, The St David's Hotel & Spa in Cardiff, The Lowry Hotel in Manchester, the Hotel Astoria in St Petersburg, the Hotel Amigo in Brussels, Brown's Hotel in London and Château de Bagnols in the Beaujolais (managed on behalf of Lady Hamlyn). Work is also underway on the Villa Kennedy in Frankfurt and the Hotel de Rome in Berlin, with construction due to start soon on a site in southern Sicily that has been acquired for the first resort in the brand.
The Fast Track 100 is sponsored by The Sunday Times, Virgin Atlantic, PriceWaterhouseCoopers and Microsoft.
For further information, please contact:
Tel: 020 7766 3116
E-mail: pressinformation@roccoforecollection.com
Fast Track is a research company that tracks Britain's most dynamic unquoted companies and entrepreneurs. Fast Track's four annual league tables, published in The Sunday Times, include one for the 100 companies with the highest sales growth over the last three years. The Rocco Forte Collection was named as one of those companies in the 2003 listing.
All the companies in the Fast Track league tables are considered for five annual awards, which are based on interviews with the top executives of the companies.
Commenting on The Rocco Forte Collection' Customer Service Award, Dr Hamish Stevenson, owner of Fast Track, said: 'We were impressed with the lengths that The Rocco Forte Collection went to ensure exceptional customer service, including using independent assessors, who judge individual hotels on over 2000 customer service criteria.'
Sir Rocco Forte, Chairman and Chief Executive of The Rocco Forte Collection, said: 'We are delighted to be recognised as a company with one of the best sales growth performances, even though the period being considered was one of the most difficult in the history of our industry. To be one of five Fast Track companies to win an award is an extra bonus. Ever since it was established, The Rocco Forte Collection has had an obsession with service delivery, and the systems that allow us to deliver the highest quality service consistently across our brand are the foundations on which our business has been built. I firmly believe that our success in this area has been one of the major influences behind the outstanding record of sales growth over the last three years.'
The The Rocco Forte Collection brand includes the Hotel de Russie in Rome, the Hotel Savoy in Florence, The Balmoral in Edinburgh, The St David's Hotel & Spa in Cardiff, The Lowry Hotel in Manchester, the Hotel Astoria in St Petersburg, the Hotel Amigo in Brussels, Brown's Hotel in London and Château de Bagnols in the Beaujolais (managed on behalf of Lady Hamlyn). Work is also underway on the Villa Kennedy in Frankfurt and the Hotel de Rome in Berlin, with construction due to start soon on a site in southern Sicily that has been acquired for the first resort in the brand.
The Fast Track 100 is sponsored by The Sunday Times, Virgin Atlantic, PriceWaterhouseCoopers and Microsoft.
For further information, please contact:
Tel: 020 7766 3116
E-mail: pressinformation@roccoforecollection.com
